Refund & Return Policy

Section 01

All Sales Are Final

Due to the nature of our wellness products — which are temperature-sensitive, perishable, and handled according to strict quality standards — all sales are final. We do not accept returns or exchanges on any opened, used, or temperature-sensitive products.

We strongly encourage you to review all product information, consult with your healthcare provider, and reach out to our team with any questions before placing your order.

Section 02

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following information:

• Your order number
• A clear photo of the damaged or incorrect item
• A brief description of the issue

We will review your claim and, if approved, offer a replacement or store credit at our discretion. Claims submitted after 48 hours of delivery may not be eligible for resolution.

Section 03

Lost or Stolen Packages

Beyond Wellness is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking information shows delivered but you have not received your package, please contact your local carrier and file a claim directly with them. We recommend adding shipping insurance at checkout for added protection.

Section 04

Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. To request a cancellation, contact us immediately at bebeyondwellnesssocial@gmail.com or call (702) 896-2272. Once an order has been fulfilled and shipped, it cannot be cancelled.

Section 05

Consultations & Service Fees

Consultation fees are non-refundable once a consultation has been scheduled or completed. If you need to reschedule, please contact us at least 24 hours in advance. No-shows or cancellations with less than 24 hours notice will be charged in full.

Section 06

How to Contact Us

For any order issues, questions, or concerns, please reach out to us within 48 hours of receiving your order. We are committed to making things right and will do our best to resolve any issues quickly and fairly.